Find answers to common questions about Ranger services, bookings, payments, and more.
Questions about booking services, availability, and service details
Questions about payments, pricing, refunds, and billing
Questions about account management and profile settings
Questions about becoming and working as a Ranger professional
Questions about safety measures and trust on the platform
Questions about technical issues and platform functionality
To book a service: 1) Search for the service you need, 2) Browse professionals and their profiles, 3) Select a professional that meets your needs, 4) Choose a date and time for the service, 5) Confirm your booking and make payment. You'll receive a confirmation email with all the details.
Yes, you can book services for someone else. During the booking process, you'll have the option to specify that the service is for another person. You'll need to provide their contact information and address if different from yours.
To reschedule or cancel a booking: 1) Go to your "Bookings" section in your account, 2) Find the booking you want to modify, 3) Select "Reschedule" or "Cancel", 4) Follow the prompts. Please note that cancellation policies may vary depending on the professional and the timing of your cancellation.
If you're not satisfied with a service, please contact our support team within 24 hours of service completion. We'll work with you and the professional to resolve the issue, which may include a partial refund, a re-do of the service, or other appropriate solutions.
Ranger accepts various payment methods including credit/debit cards (Visa, MasterCard, American Express), mobile payment options, and bank transfers. All payments are processed securely through our encrypted payment system.
For most services, you're charged when you confirm your booking. The funds are held securely until the service is completed. For larger projects, payment may be split into milestones with portions charged at different stages of the project.
Ranger charges a service fee that helps us operate and improve our platform. This fee is typically 10-15% of the service cost and is included in the price you see when booking. Professionals receive the full amount they charge for their services.
Refunds are processed based on our cancellation policy and satisfaction guarantee. If you cancel within the allowed time frame or are unsatisfied with a service, we'll process a refund to your original payment method within 5-10 business days.
To create an account: 1) Click "Join Now" in the top right corner, 2) Choose whether you're a client or professional, 3) Enter your email address and create a password, 4) Verify your email address, 5) Complete your profile with your personal information.
To reset your password: 1) Go to the login page, 2) Click on "Forgot Password", 3) Enter your email address, 4) Check your email for a password reset link, 5) Click the link and follow the instructions to create a new password.
To update your personal information: 1) Log into your account, 2) Click on your profile picture in the top right corner, 3) Select "Account Settings", 4) Edit your information in the relevant sections, 5) Click "Save Changes" to update your profile.
Yes, you can delete your account by going to Account Settings > Privacy & Security > Delete Account. Please note that account deletion is permanent and will cancel any upcoming bookings. You may need to settle any outstanding payments before deletion.
To join as a professional: 1) Click on "Become a Professional" on our website, 2) Complete the application form with your details and experience, 3) Provide any necessary certifications or licenses, 4) Our team will review your application, 5) Once approved, you can set up your profile and start receiving booking requests.
Requirements vary by service category but generally include: 1) Relevant skills and experience, 2) Necessary certifications or licenses, 3) Passing a background check, 4) Professional liability insurance (for some categories), 5) Quality equipment and tools for your trade.
Professionals receive payment through our secure platform. After completing a service, payment is processed and deposited into your designated bank account within 2-3 business days. You can track your earnings and payment history in your professional dashboard.
Yes, professionals set their own rates for services. We provide guidance based on market rates in your area, but you ultimately decide what to charge. You can offer different pricing options such as hourly rates, flat project fees, or package deals.