Privacy Policy

We collect information that you provide directly to us, as well as information automatically collected through your use of our services.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, and profile information.
• Profile Information: For professionals, we collect information about your skills, qualifications, work experience, and background checks.
• Booking Information: When you book or provide services, we collect details about the transaction, including location, service details, and payment information.
• Communications: We collect information when you contact us or communicate with other users through our platform.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our services, including IP address, device information, browser type, and pages visited.
• Location Information: With your permission, we collect precise or approximate location information to connect you with nearby services.
• Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing activities.

We use your information for the following purposes:

We may share your information in the following circumstances:

• With Other Users: Necessary information is shared between clients and professionals to facilitate bookings and service provision.
• Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, background checks, and analytics.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable law, legal process, or governmental request.
• Safety Emergencies: When we believe disclosure is necessary to protect the rights, property, or safety of Ranger, our users, or the public.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data storage and transmission protocols

While we implement safeguards designed to protect your information, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing of your personal information in certain cases.
• Withdraw Consent: Where we rely on consent, the right to withdraw consent at any time.

You can exercise these rights by contacting us using the details in the "Contact Us" section. We may need to verify your identity before processing your request.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our service.
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Advertising Cookies: Used to deliver advertisements relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Our service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We will also notify you via email and/or a prominent notice on our service prior to the change becoming effective, when required by law. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By email: support@connect-rangers.co.za
• By mail: Ranger (Pty) Ltd, 29 Empire Road, Auckland park, Johannesburg, South Africa
• Through our website: Contact Us page

We have appointed a Data Protection Officer (DPO) who can be reached at dpo@ranger.co.za for questions related to this Privacy Policy and our data practices.